Billing & Finance Support Center

Get help with these common requests

Use these resources to help us respond to your inquiry. Our average turnaround time for the requests listed below is 5-7 business days.

  • Invoicing Policy

    We would like to emphasise that our invoicing policy is strictly followed to ensure efficient and accurate financial transactions. Adhering to this policy is vital for maintaining streamlined operations and upholding transparency in our financial processes. We appreciate your cooperation in submitting invoices according to the specified guidelines and including all necessary documentation. By doing so, we can ensure that payments are processed in a timely and accurate manner.

    Download Invoicing Policy 
  • Submit Your Invoice

    Please be advised that invoices with dates prior to 2023 will not be eligible for acceptance. Only invoices pertaining to the current year, 2023, and specifically related to ongoing projects, will be taken into consideration for review. It's important to note that the submission of these invoices does not imply their acceptance or approval; they will undergo the standard review process to determine their validity and compliance. Your understanding in this matter is greatly appreciated.

    Submit you Invoice 
  • Your Banking Details

    As part of our commitment to streamlining our payment processes and ensuring efficiency in our financial transactions, we kindly request that all approved payments will be transferred exclusively via our secure online banking system. To facilitate this, we kindly ask you to provide us with your updated banking details. Your cooperation in promptly providing these details will greatly assist in ensuring smooth and timely payments.

    Submit your Banking details